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Rossella S. has extensive experience in marketing and customer care, currently employed at Process Factory Srl since May 2018, where responsibilities include data analysis, course management, newsletter creation, client reporting, and social media content support. Additionally, Rossella has worked with 4sustainability, Lucy in the Sky, and participated in a European volunteer project promoting a local arts festival. Educational qualifications include a Master's degree in Communication from Università Cattolica del Sacro Cuore and a Digital Marketing Master, complemented by certifications in Digital Copywriting and WhatsApp Business. Rossella is proficient in various software tools such as GA4, Mailchimp, and Adobe Creative Suite.