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Mafalda Gouveia is an experienced professional currently serving as Team Leader in the Reservations Department at 3HB Hotels since May 2021. Prior roles include 1st and 2nd Reservation Agent positions at the same hotel, as well as an Assistant in Sales at Zippy Kidstore. Mafalda has a background in the aviation sector, having worked as a Scale Assistance Technician at Groundforce Portugal and a 1 Agent at Iberia, focusing on passenger check-in, baggage control, and overbooking management. Additional experience includes customer service roles in retail, with positions at Calzedonia Group and O Boticário, showcasing expertise in personalized sales and stock management. Mafalda holds a degree in Tourism from Universidade do Algarve.