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Pulat T. serves as the Director of Digital Analytics at 1-800-FLOWERS.COM, INC., focusing on strategic insight generation and KPI analysis to enhance eCommerce performance. Concurrently, Pulat is a member of the Board of Advisors for both CX at the University of Richmond and the CX Program at The George Washington University School of Business, emphasizing customer experience strategy and industry-academia alignment. Previous experience includes leadership roles at Concentrix Catalyst, Zoro US, Grainger, and the Uzbek Commodity Exchange, where Pulat led significant digital analytics initiatives, managed large teams, and optimized business strategies across various sectors. Pulat holds an MBA in Business Leadership and Business Analytics from the University of Notre Dame and a BBA in Finance from Stetson University.