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Qiana Ramsey, MBA, is an experienced IT professional with a demonstrated history of leadership in technology management across various organizations. Currently serving as IT Desktop Manager at Zywave, Qiana focuses on team growth, collaboration, and improved client delivery while preparing for sustainable scalability. As Principal Owner of QCR Enterprises, LLC., Qiana offers consulting services. Previous roles include Regional IT Help Desk Manager at IntePros Consulting for Keolis, IT Help Desk Manager for the 59th Presidential Inaugural Committee, and IT Service Desk Floor Manager at WEC Energy Group, showcasing expertise in IT support, operations management, and technology optimization. Educational credentials include an EMBA from the University of Wisconsin-Milwaukee and a BBA in Management Information Systems from the Lubar College of Business.