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Michael M. has a diverse work experience in the field of support and management. Michael started their career at AccuAgency in 2009 as a Technical Support personnel and contributed to the company until 2018. In 2019, they joined ITC- A Zywave Company and held the role of Technical Support Specialist. Michael later became the Product Support Manager and served until September 2021. Currently, they are associated with Zywave as a Product Support Manager and is also working as a Digital Support Lead since April 2022.

Michael M. obtained a Diploma in Medical/Clinical Assistant from Lanier Technical College from 2005 to 2007. In 2021, they pursued further education at Trailhead by Salesforce, although the specific degree and field of study are not mentioned. Additionally, Michael has obtained certifications such as KCS v6 Fundamentals Certification from the Consortium for Service Innovation in 2022, Delivering Bad News to a Customer from LinkedIn in 2020, and Knowledge-Centered Service with Service Cloud from Trailhead by Salesforce.