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Heather Dilley has a strong background in software engineering and development. Their most recent role is as a Lead Application Developer at Zurn Elkay Water Solutions. Prior to that, they worked at Infor as a Senior Software Engineer, where they specialized in designing and developing customizations for their CPQ system. Heather also led a team of developers and utilized project management methodologies to successfully complete projects. Before Infor, Heather worked at CheckSmart Financial as a Lead Solutions Developer, where they led a team in designing and developing a Point of Sale system. Prior to that, they were an Enterprise Application Developer at Century Insurance Group, where they proposed, designed, and developed a C# .NET system that saved the company a significant amount of money. Heather's early career includes roles at Allstate, where they served as an Associate Analyst, a Rotational Associate Analyst, a Property Resolution Representative, and a Customer Report Administrator. Overall, Heather has demonstrated expertise in software development, project management, and system design.

Heather Dilley attended The University of Akron from 2002 to 2005 where they obtained a Bachelor of Arts degree in Computer Information Systems.