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Ursula Ciotti is an experienced professional in customer experience and strategic partnerships, currently serving as a Customer Experience Manager at Zurich Insurance since September 2022. Prior to this role, Ursula held various positions at Allianz Suisse from November 2011 to September 2022, including Manager of Strategic Partnerships, Corporate Development, and Business Assistant to the COO, alongside a trainee role in General Management. Early career experiences include positions at AXA, Stadtwerk Winterthur, Swiss Life AG, and the Psychiatrische Universitätsklinik, focusing on market research, marketing assistance, human resources, and psychology internships. Ursula holds a lic. phil. degree in Psychology from the University of Zurich and a CAS in Digital Insurance from the HWZ University of Applied Sciences in Business Administration Zurich.