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Marcus Jaime is an experienced IT professional with a robust background in IT service management and support across various industries. Currently serving as IT Service Delivery Manager at Zuora, Marcus leads IT Support Services Teams and manages critical functions including service desk operations, site services, and vendor management. Prior roles include IT Manager at Lumentum, where support was provided for two regions, and Information Technology Program Manager at Vendorpass - Applied Materials, overseeing a comprehensive IT Service Desk for a vast network of employees. Marcus has also held senior management positions at KATERRA and Western Digital, fostering operational efficiencies and overseeing large teams dedicated to IT support. Notable company experiences include leadership roles at Milestone Technologies, TSP for Texas Instruments, McKesson, Yahoo!, and eBay, consistently focusing on delivering high-quality IT support and managing complex projects. Marcus holds educational credentials from Foothill College, Global Knowledge, and De Anza College.