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Jill Donnelly has worked for a variety of companies since 2001. Her first role was as a Development Associate at MAB Community Services from 2001-2006. Jill then moved to Public Consulting Group where they worked as a Consultant from 2006-2012 and eventually as a Business Analyst. In 2012, they moved to Amplify as the Director of Services, and then to Slalom Consulting as a Consultant in Delivery Leadership in 2015. Most recently, they have been working at zSpace, Inc. since 2016 in roles such as Sr. Director of Customer Success and Director of Client Services, where they work with Real World Virtual Reality.

Jill Donnelly has an education history that includes a Master in Business Administration and marketing from Clark University (2007-2009), a Bachelor of Arts in Theirtory from Boston University (1999-2003), and attendance at Silver Lake (no degree or field of study). Jill also holds several certifications, including Certified Customer Success Manager (CCSM) Level 2 from SuccessHACKER (July 2022), Skills for Inclusive Conversations from LinkedIn (September 2020), and Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER (April 2020).