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Shane Singh is a seasoned professional in global support and customer success with extensive experience in leadership roles across multiple organizations. Currently the Senior Vice President of Global Support at Zscaler, Shane previously held prominent positions at Sophos, including Senior Vice President of Global Support & Customer Success, Regional Vice President of Support Services for the Americas, and Senior Director of Support Services for the Americas. Additionally, Shane served as the Senior Vice President of Customer Success, Support & Operations at Vision Critical and held various roles at Blackboard, culminating in Sr. Manager Client Support. Shane completed studies at the British Columbia Institute of Technology from 1998 to 2000.