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Braulio Villalobos is an experienced Quality Engineer with a solid background in quality assurance and customer claims management. Currently employed at Zoppas Industries Heating Element Technologies since June 2019, Braulio focuses on quality assurance for new developments and addresses customer complaints from leading companies such as LG, Samsung, and Electrolux. Previously, at Grupo Industrial Saltillo from January 2017 to December 2018, Braulio managed customer quality requirements, internal and external rejection follow-ups, generated PPAP documentation for new products, participated in APQP, and contributed to certifications including ISO IATF-16949:2016. Braulio also served as an Engineer in Training in Product Lifecycle Management, ensuring quality tests were conducted for new developments at CONTINENTAL. Braulio holds a Master of Business Administration (MBA) specializing in Quality and Productivity from Universidad Tecmilenio and a degree from Universidad Politécnica de San Luis Potosí.