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Luke Carpenter is an experienced professional with a diverse background in complaint management and operational oversight across various industries. Currently serving as a Complaint Manager at Zopa Bank since June 2023, Luke has previously held similar roles, including at MotoNovo Finance. As an Accountable Manager and Pilot at AerocamUK, Luke demonstrates strong leadership and compliance management. Past positions also include roles as a Covid Enforcement Officer for City & County of Swansea, Assistant Risk Manager at Lloyds Banking Group, and various customer service and complaint handling positions. Luke's educational background includes A-Levels and various GCSE qualifications from Brynteg Comprehensive School and Bridgend College.