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Jelena Kaliniewicz is an accomplished Technical Support Manager at Zoopla, where responsibilities include managing the daily operations of the 2nd line support team, conducting daily stand-up meetings, sharing departmental statistics, and allocating resources effectively. Jelena has a strong background in technical support, having progressed through various roles at Zoopla, including Technical Support Team Lead and Senior Member Support Executive. Prior experience includes a role as Customer Care Analyst at Property Finder and Customer Service Adviser at HotProperty, contributing to a comprehensive skill set in customer support and team management.