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Einat Alon is a seasoned professional with extensive experience in customer success and technical support within the SaaS and tech industries. Currently serving as a Customer Success Manager at Zoomin since July 2022, Einat previously held the position of Product Delivery Manager and Customer Success Manager at Fornova, where management of enterprise global customers was pivotal. Prior to that, a decade at ClickSoftware included roles as Technical Support Group Manager, Support Team Leader, and Senior Support Engineer, where Einat oversaw support teams across multiple regions and implemented cloud processes. Einat's career began at Amdocs as a Support and QA Engineer. Educational qualifications include an MBA in Management Information Systems and a B.Sc. in Information Systems from Ben-Gurion University of the Negev.