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Katrina Ngo has a diverse work experience. From 2010 to 2011, they worked as a Technical Recruiter at Zenex Partners. In 2011, they joined Clifton Douglas, LLP as an Office Manager and stayed until 2013 when the company was acquired. After that, Katrina worked at Credit Karma from 2013 to 2020 as a Human Resources Business Partner II, contributing to their mission of making financial progress accessible to everyone. Currently, they are employed at Zoom Video Communications as a Human Resources Business Partner, which they started in 2020.

Katrina Ngo completed their education history with a Bachelor of Arts degree in Communications from the University of California, Davis. Prior to that, they pursued a Human Resources Management Certification from the University of California, Santa Cruz between 2013 and 2015. In 2016, they obtained a Strategic HR Business Partner (sHRBP) Certification from the Human Capital Institute.