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Fatima V. is an experienced manager in customer experience, currently serving as the Manager of Customer Experience at Zonar Systems since May 2016. In this role, Fatima V. leads the implementation of a Customer Advocacy Program, focusing on customer engagement and team supervision to achieve high levels of satisfaction. Previously, Fatima V. worked as a Support Services Supervisor at Zonar Systems, responsible for training and coordinating the customer support team while developing processes. Prior to joining Zonar Systems, Fatima V. held the position of Senior Team Lead at Target from November 2013 to May 2016, where responsibilities included overseeing store operations and mentoring team members to enhance performance.