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Andrew Cotton is an experienced professional with a strong background in customer experience management and support. Currently serving as the Customer Experience Manager at Zonar Systems since November 2019, Andrew is responsible for developing customer experience strategies and enhancing customer retention and satisfaction. Prior experiences at Electronic Arts included roles as a Product Support Expert and Manual Investigation Specialist, where Andrew collaborated with multiple teams to address issues impacting player experiences. Earlier roles, such as Master of Ceremonies at Complete Music Disc Jockey and U.S. Representative at International Studies Abroad, showcase Andrew's strong communication and organizational skills. Andrew holds a Bachelor of Arts in International Studies from Texas State University.