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Daniel Josi currently serves as the Customer Support Team Lead at Zoho, a position held since July 2022. Prior to this role, Daniel has accumulated extensive experience within Zoho Recruit as a Senior Technical Support Consultant since September 2017. Earlier professional experience includes working as an Underwriter at Serco from February 2015 to September 2017 and as a Customer Service Professional (CSP) at Sitel between 2013 and 2015. Daniel Josi holds a Bachelor of Commerce (B.Com.) degree in Account from Loyola College, studied from 2011 to 2013, and completed secondary education at St. Bedes Anglo Indian Hr Sec School.