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Izaak Tomica is an experienced professional in the fields of business analysis, customer experience, and operations, currently serving as Field Force Effectiveness Lead and CRM Lead at Zoetis since April 2023. Previously, Izaak held positions at Shopee as an Ops CX Associate, where responsibilities included launching customer experience initiatives and coordinating with various teams across Europe and Asia, and at Workday as a Business Analyst focusing on data operations. Izaak's background includes roles at Mzuri, where efforts were made to enhance customer experience and operational efficiency, and Nethone in a Strategy&Finance Analyst position overseeing Salesforce reporting and CRM initiatives. Early career experience includes an internship at PwC Polska, providing support for various consulting projects. Izaak holds a Master's and Bachelor's degree in Quantitative Methods in Economics and Information Systems from SGH Warsaw School of Economics, complemented by studies at ZHAW School of Management and Law.