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Mike Pasquale has extensive work experience in technical support roles in the video streaming industry. Mike started their career in 1998 as a Technical Support Engineer at SeaChange International, providing troubleshooting and analysis for broadcast and video-on-demand platforms. Mike then progressed to roles such as Senior Technical Support Engineer, Principal Technical Support Engineer, and Consulting Technical Support Engineer, where they served as a subject matter expert and handled critical issues for back office platforms. In these positions, they worked closely with engineering teams, authored knowledge base articles, and improved service levels for customers. In 2020, they joined Zixi as a Client Support Specialist, where they continue to provide technical support and troubleshoot video-related issues.

Mike Pasquale obtained a Certificate in LAN Management from Clark University in the year 1997 to 1998. In September 1998, they also obtained the Microsoft Certified Systems Engineer: Windows NT 4.0 certification from Microsoft.