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Ian James Pagulayan has a diverse work experience in customer support and enablement roles. Ian James started their career at RateIt in 2014, where they worked as a Content Curator and later as a Lead Generation Manager. Ian James also gained experience in market research and analytics during this time. In 2015, they took on the role of Customer Success Assistant and Product QA, showcasing their attention to detail and customer-centric approach. In 2016, they transitioned to Zipline.io, formerly known as RateIt, and continued to excel in customer support and enablement. Ian James currently holds the position of Customer Support Team Leader. Throughout their career, Ian has demonstrated an ability to streamline processes and deliver excellent customer experiences.

Ian James Pagulayan attended Cagayan State University, although no specific details regarding degree or field of study are provided.