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Guilherme Ernzen currently serves as a Tier 2 Support Engineer at Axcient, where responsibilities include providing technical support for x360Recover BCDR solutions, assisting partners with software and hardware issues, and ensuring SLA compliance. Prior to this role, Guilherme worked as a Technical Support Analyst at Intelbras, focusing on CCTV systems for various stakeholders, and held positions at PROSUL as an IT Support Assistant and Office Assistant in the IT sector, offering support in software installation, server monitoring, and network management. Guilherme is pursuing a degree in Technology in Administration and System Development at Estácio and holds a technical diploma in Telecommunications from IFSC.