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Thomas Rios is an experienced IT professional with a strong background in help desk support and user management. Currently serving as a Help Desk Supervisor at Zipcar since January 2022, Thomas has held various roles including Senior Help Desk Technician and Helpdesk Administrator at Zerto, where responsibilities encompassed user onboarding, Active Directory management, and vendor communication. Previous positions include Support Technician at Scalable Display Technologies, IT Specialist at Moderna Therapeutics, and Desktop Support Technician at Fidelity Investments, along with experience in organizing and managing inventory at CVS Pharmacy. Thomas has a high school diploma from Chelsea High School and further education through Cambridge College/Year Up.