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Bob Pratt is an experienced professional in the customer care and service industry, currently serving as Vice President of Customer Care at Zions Bancorporation since May 2014. Prior to this role, Bob held the position of Customer Experience Manager at Discover Financial Services from 2011 to 2014. Bob also served as Vice President of Sales & Services Contact Centers at Wells Fargo between 2005 and 2011. Earlier in their career, Bob was Development Manager at Qwest from 1999 to 2005 and started as a Call Center Specialist at AT&T from 1997 to 1999. Bob holds a Bachelor's degree from Brigham Young University.