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Joseph Thomas Baldia has over 14 years of work experience. Joseph Thomas began their career in 2006 as a Customer Service Representative - PayPal at ePerformax Contact Centers & BPO. In 2011, they were promoted to Team Lead at the same company. In 2015, they joined EXL Service Philippines as an Associate, and in 2017 they were promoted to Assistant Manager - Operations. In 2020, they began working at Zintro as an Account Manager, helping companies/clients to find and connect with specialized experts, consultants, contractors, and job candidates. Zintro is a global expert network founded in 2010, headquartered in Boston, Massachusetts with remote offices in Argentina, India and the Philippines.

Joseph Thomas Baldia obtained their Bachelor's degree in Registered Nursing/Registered Nurse from Emilio Aguinaldo College between 2001 and 2006. Prior to that, they attended Mapúa University from 2000 to 2001, studying Mechanical Engineering. In addition, they have obtained five certifications since 2012, including Lean Asset 1 and 2 Certified from EXL in 2018, ROW PayPal Certified (Specializing in South Africa, Middle East India and Rest of the World Market) from ePerformax Contact Centers & BPO in 2013, Performance Maximization Policy Certified from ePerformax Contact Centers & BPO in December 2012, Attendance and Schedule Adherence Policy Certified from ePerformax Contact Centers & BPO in November 2012, and TIER and IETR Certified from ePerformax Contact Centers & BPO in July 2012.