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Sylvina Roy Joseph has been working in the customer success and technical support fields since 2013. Sylvina began their career at QuestionPro as a Technical Support Engineer, then moved up to become an Account Manager and finally Head of Technical Support. In 2018, they joined Recruitly.io as a Customer Success Manager and in 2020, they joined Zinrelo as a Senior Customer Success Manager and then was promoted to Head of Customer Success.

Sylvina Roy Joseph has a background in education that includes an Executive Programme for Young Managers from the Indian Institute of Management, Calcutta, which they completed in 2016. Prior to that, they earned a Bachelors in Engineering from Don Bosco Institute of Technology (D.B.I.T) in 2013. Sylvina also holds a Diploma in Computers from Mumbai Educational Trust, MET League of Colleges, which they completed in 2010.