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Chris leads the customer experience team and plays a critical role in developing three core cross-functional elements – product, process and people – to deliver a unified industry leading customer experience with ZINFI’s SaaS solutions. Chris works closely with customers, prospects, engineers, professional service managers and executives to clearly define end-to-end business processes that are fully visible, manageable and customer-centric – driving both product and process innovations throughout the customer journey with ZINFI solutions. Chris is also responsible for building internal core business processes that cut across multiple functions to ensure ZINFI’s SaaS solutions are delivered on time and ahead of customer expectations.