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Sumeet Patel is an experienced technical solutions engineer currently working at Zimbra since November 2018, holding various titles including Senior Technical Solutions Specialist and Technical Support Specialist. In this role, Sumeet documents, diagnoses, and resolves 97% of escalations related to Portals, Value Added Services, Email, and TV Everywhere products, while also managing mail queues to combat spam using Linux expertise. Prior to Zimbra, Sumeet worked as a Technical Support Engineer at SUREPREP (INDIA) PVT.LTD from February 2015 to November 2018, providing assistance with software issues and guiding customers through resolutions. Sumeet also served as a Senior Technical Support Engineer at Aress Software from January 2013 to October 2014, focusing on diagnosing software-related problems. Sumeet holds a Bachelor of Engineering degree in Electronics and Telecommunication from Sir M Visvesvaraya Institute Of Technology, completed in 2011.