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Karl Helfner has an extensive work experience spanning over two decades. Karl currently works as the Senior Director of Alliances at Zilliant, where they are responsible for leading partnerships in the Americas and overseeing the GSI partner community. In this role, they define the partner program and supports partner-related sales opportunities.

Prior to Zilliant, Karl worked at Oracle for eight years. Karl held various positions, including Director of Product Management for CX ISV Alliances and Senior Manager of Global Partner Enablement for Customer Experience Applications. In these roles, they were responsible for developing sales, presales, and implementation materials and training resources to enable Oracle partners to achieve product specialization and increase revenue. Karl also defined resell rights and specialization criteria for all Customer Experience products.

Before their tenure at Oracle, Karl worked at RightNow Technologies for six years. Karl served as a Senior Consultant, providing service leadership and pre-sales consulting for the Japanese market. Karl later took on the role of Practice Manager and acted as the Country Manager for APAC North. Their responsibilities included designing and implementing go-to-market sales and service strategies for strategic partners, as well as facilitating business aspects to the parent organization in North America.

Karl also gained experience at Pharos Systems International, where they worked in Professional Services. Karl provided service leadership and implementation consulting for the North American service organization and supported partner-driven sales initiatives. Karl collaborated closely with the business development team to train partners, drive sales enablement, and ensure service implementation excellence.

Earlier in their career, Karl worked at Blackboard and AT&T CampusWide as a Support Representative II. Karl also served as an AT&T Access System & Video Imaging Technician at Rutgers University.

Overall, Karl Helfner has demonstrated expertise in alliance management, partner enablement, sales support, and service implementation throughout their career.

Karl Helfner's education history includes attending Northwest College, although the start and end years are not specified. There is no information provided regarding a degree or field of study. In terms of certifications, Karl has obtained several certifications from Oracle, including:

- Oracle Policy Automation Cloud Service 2017 Certified Implementation Specialist (obtained in February 2017)

- Oracle RightNow Cloud Service 2016 Technical Certified Implementation Specialist (obtained in April 2016)

- Oracle RightNow Cloud Service 2016 Certified Implementation Specialist (obtained in March 2016)

- Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist (obtained in March 2013)

- Oracle RightNow CX Cloud Service 2012 Certified Technical Implementation Specialist (obtained in March 2013)

There are also additional certifications listed, but no specific information is provided regarding when these were obtained or from which institution. These include:

- Oracle Field Service Cloud 2017 Certified Implementation Specialist

- Oracle RightNow CX Cloud Service, Pre-Sales Specialist

- Oracle RightNow CX Cloud Service, Sales Specialist

- Oracle RightNow CX Cloud Service, Support Specialist