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Grace Michael is a seasoned professional with extensive experience in delivery operations and customer success. Currently serving as a Senior Delivery Operations Analyst at Zilliant since January 2021, Grace has held various roles including Senior Customer Success Manager and Engagement Manager. Prior experience includes a position as Supply Chain Leader at PepsiCo, where notable achievements included leading change management initiatives and improving supply chain efficiency. Grace's career began with internships at PepsiCo and Dwyer Instruments, focusing on supply chain processes and marketing strategies. Education includes a Bachelor's degree in Industrial Engineering from Purdue University and a brief study at Universidad Carlos III de Madrid.