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Bin L. has extensive experience in technical support and customer success, currently serving as Manager of Technical Customer Success & Delivery at Zilla Security since October 2023, where responsibilities include accelerating customer value realization and leading onboarding efforts. Prior to this, Bin L. held various roles at Commure from December 2016 to October 2023, including Software Engineer and Manager of Technical Support, delivering technical leadership and managing customer case management operations. Bin L. also worked at PatientKeeper from June 2014 to December 2016, progressing from Technical Support Engineer to Lead Technical Support Engineer. Bin L.'s early experience includes consulting internships at Standard Chartered Bank, China Mobile, and British Standards Institute. Bin L. holds a Master of Engineering in Electrical and Electronics Engineering from Boston University and a Bachelor of Science in Telecommunications Engineering from Beijing University of Posts and Telecommunications.