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Brandie Crank currently serves as the Ambassador Support Team Lead at Zilis LLC, where responsibilities include managing and developing a team dedicated to supporting Ambassadors, alongside data collection and utilization for knowledge promotion and area improvements. Previously, Brandie held roles at TripActions, including Workforce Management-Realtime Analyst and Travel Support Specialist. At Telvista Inc., Brandie advanced through several positions, from Quality Assurance Assistant to Quality & Training Supervisor, overseeing non-exempt and exempt employees while implementing process improvements and ensuring adherence to call center policies. Earlier experience includes generating staffing reports at FiOS Intraday. Brandie holds an Associate of Arts degree from Dallas College North Lake Campus and has completed training through iPEC Coaching.