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Thomas Breakwell has extensive experience in CRM roles, starting with their current position as Head of CRM at Zilch, where they are responsible for establishing and building the CRM team, working closely with product managers to improve customer communication strategies, and developing marketing strategies for new feature launches. Prior to Zilch, Thomas served as Head of CRM at Feel - Nutrition, Reinvented, where they oversaw CRM activities. Thomas also worked as a CRM Manager at BULK POWDERSâ„¢ and a Senior CRM Executive at Deliveroo. Thomas' earlier experience includes roles as a CRM Executive at Secret Escapes and Mountain Warehouse.

Thomas Breakwell received their education at the University of Portsmouth from 2011 to 2014, where they earned a BA (Hons) degree in International Relations and History with a focus on Political Science and Government. Prior to that, they attended Millfield School from 2007 to 2011, completing their A Levels in History, Government and Politics, and Philosophy. In addition to their formal education, Thomas Breakwell holds a certification as an Open Water Diver, obtained from PADI in 2021.