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Mohamed Hesham is an experienced Associate Product Manager and Technical Support Team Lead at Zid since August 2019, specializing in diagnosing system issues, providing solutions, and testing technical bugs for quality assurance. Additionally, Mohamed leads communication with merchants to resolve their inquiries effectively. Since September 2018, Mohamed has also been the owner of Kanteen.store, a retail business focusing on sporting goods. Mohamed holds a Bachelor's degree in Engineering from Benha University, obtained in 2019.