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Allwyn Vaz is a seasoned professional with extensive experience in customer experience management across various industries. Currently serving as Sr Director Customer Experience at Zeta Suite since May 2021, Allwyn has successfully built and executed a customer support organization for a large private bank in India, leading a team of 200 while driving impressive customer satisfaction metrics and managing budgets effectively. Prior to Zeta Suite, Allwyn held leadership roles at PhonePe, Flipkart, eBay India, TechProcess Solutions Ltd, SBI Life Insurance Company Ltd, Investsmart India Ltd, and Standard Chartered Bank, consistently enhancing customer service processes and achieving significant operational efficiencies. Allwyn holds an MBA in Human Resource Development Management from Narsee Monjee Institute of Management Studies and a B.Sc in Physics from St. Xavier’s College, Mumbai University.