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Imen Masaoud is a customer onboarding manager at ZeroNorth, responsible for managing the complete customer implementation process, ensuring a smooth onboarding experience through collaboration with various teams. Prior experience includes roles as a technical customer integration consultant at ZeroNorth, customer manager at EasyMovie, international baccalaureate teacher at JBCN International Schools, customer representative at TUI, and event program supervisor at Infopoint Event Tunisia. Imen holds a Master’s degree in Business Tourism and Corporate Communications from Central University of Tunis, a Bachelor of Arts in English Language and Literature from the Faculty of Humanities and Social Sciences, and a postgraduate qualification in English Language and Literature from the University of Westminster.