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Chi Wai Kan has a diverse work experience spanning a variety of roles in customer support, operations, and research analysis. They most recently worked as a Customer Support representative at zeroheight starting in August 2021. Prior to that, they were an Operations Associate at FREE NOW from December 2019 to August 2021, and also from July 2020 to July 2020. Chi Wai Kan also gained experience in customer experience roles at Curve from January 2019 to December 2019, and at Drover from December 2017 to December 2018. They were briefly involved in customer care at Laundrapp from March 2017 to May 2017. Their career started at Uber as an Operations Coordinator from February 2014 to January 2016. Finally, Chi Wai Kan worked as a Research Analyst at Groupon UK & IE from January 2011 to October 2013, starting as a Senior Research Analyst from July 2011 to October 2013 and as a Research Analyst from January 2011 to July 2011.

Chi Wai Kan attended Kingston University from 2004 to 2008, where they pursued a bachelor's degree in Media Technology and Computing. Chi Wai successfully completed their studies and obtained a BSc (Hons) degree in the aforementioned field of study during this period.