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Michael M. has a diverse and extensive work experience. Michael is currently serving as the Director of Customer Success at ZeroEyes since July 2022. Prior to that, they worked at Mursion as a Client Success Manager from November 2020 to May 2022.

Before transitioning into customer success roles, Michael had a long career at Amazon. Michael started as an Operations Manager in April 2013, where they supervised and developed a team of managers and associates. Michael then took on roles as Learning Operations Manager and Employee Relations Manager/Project Manager, where they led various training programs and initiatives to support the growth and development of employees. Michael also served as an Employee Relations Manager, focusing on partnership and support for HR leaders in specific lines of business.

Prior to their time at Amazon, Michael served in the US Marine Corps. Michael held several key positions, including Senior Operations and Logistics Manager, Senior Air Operations Manager, and Presidential Helicopter Pilot. In these roles, they were responsible for planning and executing aviation operations, leading teams, and providing support for high-level officials, including the President and Vice President.

Overall, Michael M. has a strong background in customer success, operations management, employee relations, and military leadership.

Michael M. has a diverse education history. Michael attended MIT Sloan Executive Education in 2020, focusing on Artificial Intelligence and its implications for business strategy. Before that, they earned a Bachelor of Science (BS) degree in Geography from Penn State University. Additionally, Michael M. completed the Expeditionary Warfare School at Marine Corps University, where they were recognized as a Distinguished Graduate.

In terms of additional certifications, Michael M. obtained various qualifications. In 2022, they completed courses on "Confronting Bias: Thriving Across Our Differences" and "Inclusive Mindset" from LinkedIn. In 2020, they completed training on "Unconscious Bias" and "Strategic Thinking" through LinkedIn as well. Furthermore, Michael M. achieved a certification in "Artificial Intelligence: Implications for Business Strategy" from MIT Sloan Executive Education in May 2020. Lastly, they hold certifications in "Business Writing Principles" from LinkedIn and commercial pilot licenses for both airplane and rotorcraft-helicopter from the Federal Aviation Administration (FAA). The specific months and years of obtaining the pilot licenses were not provided.