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Joshua Middle is a seasoned professional in operations transformation and quality management, currently serving as a Senior Manager at both Zepz and WorldRemit since July 2021. Prior roles include a Quality & Continuous Improvement Manager at HGS - Hinduja Global Solutions, where Joshua enhanced the quality framework for the Money and Pensions Service's contact center. Experience also includes a Customer Experience Analyst at Kleenheat, focused on complaints management, and various positions at Barclays, culminating as a Senior Customer Relations Manager, where Joshua excelled in resolving complex cases and fostering stakeholder engagement.