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Adam Donelan is an experienced professional in customer experience and operations management, currently serving as Senior Customer Experience Manager at Zephyr since May 2021. Prior experience includes roles such as Senior Supervisor in various capacities at LendingClub, where responsibilities encompassed managing consumer advocacy, customer support, and payment solutions, as well as improving compliance and operational efficiencies. Adam also held positions at Finxera as Payment Operations Manager, Capital One as Process Manager, and J.P. Morgan as Operations Manager, with a consistent focus on optimizing processes, managing teams, and enhancing customer service. Adam holds a Bachelor of Arts degree in Business Economics from The College of Wooster.