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Janilson Oliveira has extensive work experience in technical support and IT roles. Janilson started their career at Spazzio Jurere Comercio e serviços e Complexo Turístico Il campanarios as a Técnico de suporte, where they provided support for restaurant networks and assisted with daily operations and maintenance. Janilson then moved on to Geoenergy Engenharia, where they worked as an Analista de Redes e Suporte Técnico de TI, responsible for network analysis and technical support for four years.

After that, Janilson joined Distribuidora de alimentos Mar Vermelho as an Analista de suporte de TI. In this role, they worked on a project to organize and restructure the network infrastructure across three units. Their duties included structured cabling, server configuration, VPN setup, firewall configuration, installation of fiber links, configuration of DVRs and IP cameras, support for ERP and POS systems, and cloud application configuration and support.

Most recently, Janilson joined KHOMP as an Analista de suporte técnico, providing technical support to users and assisting with configurations and problem-solving for various equipment. Janilson used platforms such as MOVIDESK and OTRS for customer service and also provided support via email and phone, using remote access and ticketing systems for issue resolution.

Currently, Janilson Oliveira is working as a Technical Support Analyst at ZENVIA.

Janilson Oliveira's education history includes the following:

1. From 2015 to 2019, Janilson Oliveira attended SENAI/SC - Serviço Nacional de Aprendizagem Industrial. Janilson obtained a degree in "Administrador de Redes e Sistemas Operacionais" from this institution.

2. In 2015-2019, they also attended the Cisco Networking Academy and completed the "Curso CCNA Routing and Switching."

3. From 2015 to 2017, Janilson Oliveira attended SENAI/SC - Serviço Nacional de Aprendizagem Industrial and obtained a degree in "Analista de Suporte Técnico." The field of study for this degree was "Tecnologia da Informação."

4. In 2015-2016, they attended SENAI/SC - Serviço Nacional de Aprendizagem Industrial and completed the "Técnico em Redes de Computadores" program with a field of study in "Tecnologia da Informação."

5. In 2010-2011, Janilson Oliveira attended SENAI/SC - Serviço Nacional de Aprendizagem Industrial and completed the "Curso preparatório para Certificação Cisco CCNA - Módulos 1,2,3 e 4" with a field of study in "redes."

6. In 2023, Janilson Oliveira plans to attend Quode Academy and earn a specialization in "Engenharia de Observabilidade."

7. In 2023, they also plan to attend a BootCamp SRE program at Quode.

8. From 2015 to 2020, Janilson Oliveira attended SENAI/SC - Serviço Nacional de Aprendizagem Industrial and pursued a sandwich graduation program in "Administração de Redes e Sistemas."

In addition to the above education history, Janilson Oliveira has obtained several certifications, including but not limited to:

- "Certificação Linux LPI Essentials parte 10: Where Data is Stored" from Alura in May 2023

- "ASSTPP OpenSIPS e FreeSWITCH" from ZENVIA in April 2023

- "AWS Certified Cloud Practitioner: Domain 3 e 4" from Alura in April 2023

- "Curso Kubernetes_ Pods, Services e ConfigMaps" from Alura in April 2023

- "AWS Certified Cloud Practitioner: Domain 1 e 2" from Alura in March 2023

- "NGINX: servidor Web, Proxy Reverso e API Gateway" from Alura in March 2023

- "Terraform: automatize a infraestrutura na nuvem" from Alura in March 2023

- "Introdução DevOps e SRE" from Quode Academy in February 2023

- "Curso Automação e Programabilidade" from DlteC do Brasil in October 2022

- "Técnicas Inovadoras para Atendimento ao Cliente" from LinkedIn in November 2021

- "Treinamento SIP e WIRESHARK" from EDCA Treinamentos in August 2021

- "Asterisk Communication Server" from Tecamp in July 2021

- "Issabel Communication Server" from Tecamp in June 2021

- "Git e Github" from Udemy in March 2021

- "Central telefônica com Asterisk" from FAME Treinamentos in September 2020

- "Conhecendo Rede 4G - LTE" from Instituto Nacional de Telecomunicações - Inatel in September 2020

- "SIP em profundidade" from V.Office in September 2020

- "540 Docker: Administração de Containers - DCA" from 4Linux in August 2020

- "4750-Linux System Administration" from 4Linux in July 2020

- "2ª Maratona Zabbix 5.0" from JLCP in June 2020

This is the complete education history for Janilson Oliveira based on the provided information.