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Caroline Hegen Cardoso has a diverse work experience spanning from 2015 to the present. Most recently, they work at ZENVIA as a Senior Customer Success professional, starting in April 2023. Prior to this role, they held the position of Customer Success Analyst at ZENVIA from September 2021 to April 2023.

Before joining ZENVIA, Caroline worked as a Customer Success Manager at Hi Platform from April 2020 to August 2021. In this role, they were responsible for managing and improving client relationships, analyzing key performance indicators, developing and presenting improvement strategies, and handling negotiations and retention.

In 2020, Caroline briefly worked at Movidesk as an Implementation Success Manager from March to April. Prior to this, they worked at Omie from January 2018 to March 2020, first as an SDR (Sales Development Representative) and later as a Coordenadora Comercial (Commercial Coordinator). Caroline'sresponsibilities at Omie included customer relationship management, creating action plans for platform utilization, maintaining active communication with clients, and consistently documenting relevant information.

Caroline's early work experience includes working as an Assistente Comercial (Commercial Assistant) at Handit Software - Planejamento Orçamentário from October 2016 to September 2017, and as an Assistente de Compras (Purchasing Assistant) at Loghaus from May 2015 to September 2016.

Caroline Hegen Cardoso attended UNIASSELVI from 2010 to 2013. During this time, they pursued a Bachelor's degree in Administration with a focus on international trade. Caroline'sfield of study was Administration with an emphasis on international trade.