��������

André F. has a diverse work experience in the field of IT and technical support. André most recently worked at ZENVIA as a Technical Support Analyst, where they were responsible for troubleshooting APIs, providing customer support, analyzing logs, and working with various technologies such as VoiP, SMPP APIs, Zabbix and Grafana for platform monitoring, and mySQL and PostgreSQL for database management. André also performed tasks like requirements gathering, report generation, CentOS and Linux Ubuntu administration, and had access to relevant Zenvia services through SSH. Additionally, they were proficient in log analysis, FTP/SFTP clients, Postman, and connection testing tools like traceroute, telnet, and curl. Before joining ZENVIA, André worked at Stefanini Brasil as a Technical Support Analyst II, where they provided support to the São Paulo Military Police and was the technical lead for the CPI-3 area, covering 93 cities in the region. Prior to that, they worked at Stefanini as an Infrastructure Analyst, responsible for network infrastructure installation and maintenance, server configuration and administration on Windows platforms, and user support. André also gained experience at IBM as an IT Infrastructure Analyst and ATF Informatica as an Entrepreneur.

André F. attended Universidade Paulista from 2020 to 2022, where they pursued a Tecnólogo degree in Analyse e desenvolvimento.