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Balaji Madasamy has a diverse work experience spanning over 20 years. Balaji started their career at UTI Mutual Fund as an Assistant Manager-Systems, where they played a key role in transforming the investor services of the organization. Balaji then worked at Citi as a Systems Analyst before joining GE Consumer & Industrial as a Senior Systems Analyst in Supply chain IT. During their time at GE, they led the efforts to standardize business forecasting and planning processes across different sectors.

Balaji then moved on to Genpact, where they held various roles including Global Process Excellence Leader and Assistant Vice President - Lean Six Sigma Black Belt. At Genpact, they focused on executing continuous improvement initiatives in finance & accounting, customer services, and supply chain domains.

Balaji later joined GE Healthcare as an IT Leader, where they managed the life sciences global supply chain division. From there, Balaji transitioned to GE Oil & Gas, where they served as the Subsea Services CIO and CIO Services & Offshore, Subsea Systems. During their time at GE, they gained extensive experience in IT and leadership roles.

Balaji's next role was at ADP, where they worked as a Business Consultant and later as a Service Excellence Director. Balaji played a crucial role in driving service excellence and consulting for ADP's clients.

In 2018, Balaji became an Independent Consultant, providing advisory services to organizations in the areas of business process transformation, IT strategy, ERP deployment, and supply chain transformations. Their expertise spans industries such as healthcare, oil & gas, energy, retail, financial services, and more.

In 2020, Balaji joined Zentiva as the Head of IT Solution Centres, where they are responsible for overseeing the IT solutions for the company.

Throughout their career, Balaji has demonstrated strong leadership, expertise in process improvement, and a focus on driving operational excellence in various industries and domains.

Balaji Madasamy has a Master of Science (MSc) degree in Logistics and Supply Chain Management from Cranfield University, which they completed from 2005 to 2006. Prior to that, they obtained a Master of Computer Applications (MCA) degree in Computer and Information Sciences and Support Services from Madurai Kamaraj University, which they completed from 1995 to 1998. Balaji also holds a Bachelor of Science (BSc) degree in Applied Sciences from Bharathiar University, which they obtained from 1992 to 1995. Additionally, they have a Lean Six Sigma Black Belt certification from Genpact, obtained in 2008. Recently, they have acquired several certifications, including Digital Transformation from Boston Consulting Group (BCG), Business Metrics for Data-Driven Companies from Coursera, People Analytics from LinkedIn, Operational Excellence Work-Out and Kaizen Facilitator from LinkedIn, and Operational Excellence Foundations from LinkedIn, all obtained in 2020. Balaji Madasamy is also listed as a Crotonville Alumni, but no specific degree or field of study is provided for this.