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Laurel Moschetto is a seasoned professional in customer success and aesthetic services with extensive experience across various roles. Currently serving as Customer Success Lead and formerly as Senior Customer Success Manager at Zenoti since March 2022, Laurel has demonstrated expertise in customer retention and satisfaction. Prior to this, Laurel worked at Jonas Fitness, Inc. as an Account Manager and Customer Success Manager, focusing on customer satisfaction initiatives. Laurel's background also includes a position as a Medical Aesthetician at Zensation, where innovative approaches enhanced customer experiences and revenue. As the Owner of Florida Fitness Coaches from 2002 to 2017, Laurel implemented successful marketing strategies leading to significant growth. Educational credentials include a degree in Aesthetics from First Coast Technical College and a background in wellness from the Chek Institute and the University of Southern Maine.