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Aiden McConnell currently serves as the Strategic Customer Experience Manager at Workvivo, a position held since January 2024. Prior experience includes roles as Customer Success Manager at Infinitus Systems, Inc. and Strategic Customer Success Manager at Productboard within 2023. Earlier in 2022, Aiden worked at Medallia as an Enterprise Customer Success Manager, following a tenure at Decibel, a Medallia company, as a Customer Success Manager from late 2019 to April 2022. Aiden's career began at Oracle, serving as Team Lead Customer Success Manager in CX Advanced Services from 2016 to 2019. Aiden's academic background includes a BS in Business and Enterprise Management from Wake Forest University, alongside a minor in Entrepreneurship and Social Enterprise. Experiences also encompass internships in finance and operations and significant athletic involvement as a student-athlete at Wake Forest University.