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Apratim Chauhan is a seasoned professional with extensive experience in customer success and sales/marketing within the fashion and technology sectors. Currently serving as Lead Customer Success Manager at Zenoti since March 2017, Apratim leads initiatives for the Strategic North American Salon/Spa market. Prior to this role, Apratim held various positions, including Sr. Customer Success Manager and Product Specialist, contributing significantly to the customer success landscape. At Triponus Fashions Pvt Ltd, Apratim played a pivotal role as Head of Sales & Marketing and Business Development, successfully developing the TOU brand from inception. Earlier experience includes a summer internship at Srishti Software focusing on database research and market analysis and an outreach role at the Indian Institute for Human Settlements. Academic qualifications include an MBA in Marketing from ICFAI Foundation for Higher Education and a BBM from Jain (Deemed-to-be University).