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Carolina Borba has extensive experience in customer engagement and community management roles. Carolina's background includes working at Zenklub as a Customer Engagement & Community Manager, where Carolina focused on managing specialists in emotional health, improving their strategies and results. Carolina also handled customer cases through various channels, including critical ones like Reclame Aqui and Procon. Carolina also worked as a Customer Success Analyst and Customer Experience Analyst at Zenklub, Nova Art Suprimentos, and MamaDolce, where Carolina excelled in optimizing processes, training, and developing teams. Carolina is currently pursuing a Bachelor's degree in Psychology at Instituição Evangélica de Novo Hamburgo.