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Lena Springer is a highly skilled Solutions Consultant at Zendesk, specializing in the Mid-Market DACH segment, with a career spanning from August 2015 to the present. Throughout this tenure, Lena has achieved recognition as the Global MVP in Presales winner for 2024 and has undertaken diverse roles, including Solutions Consultant for Commercial and SMB sectors, Trainer in Customer Education, and SMB Account Executive, focusing on sales and customer training across multiple regions. Prior experience includes a Team Lead position at Google Maps, overseeing operations for a team of data evaluators, and roles as a Data Quality Analyst improving map accuracy for the DACH market. Academic qualifications include an MSc in International Business from the National College of Ireland and a B.A. (Hons) in Business Management from Dublin Business School.