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Jean-Francois Ducarroz is a seasoned software engineering professional with extensive experience in leading engineering teams and designing innovative software solutions. Currently serving as a Principal Software Engineer at Zendesk since September 2014, Ducarroz previously held similar positions at Montage Studio and Motorola Mobility, where contributions included leading core development teams and designing APIs. Earlier roles include Lead Programmer at Outspring, Inc., where a notable achievement was designing the Outbound engine for custom iOS applications, and Principal Engineer at Netscape Communications, known for overseeing the development of AOL Mail features. Ducarrozā€™s career began at White Pine Software as Engineering Project Leader, focusing on distance learning applications. Ducarroz holds a B.S. in Engineering with a specialization in Microtechniques from HES - Engineering school of Geneva.